For JEWELLERY - design (2-3 business days), production (*3-14 business days), and delivery (7-14 days). You can expect to receive your order within an estimated 12-31 business days.

For ALL OTHER PRODUCTS - design (2-3 business days), production (*2-7 business days), and delivery (7-22 days). You can expect to receive your order within an estimated 11-32 business days.

*Actual production timing depends on the specific product that you have ordered. Please refer to the corresponding product description for more information.

Due to the bespoke nature of your order, we will necessarily require some time to render your original photos into beautiful, high-resolution designs. The above timings are just estimates and do not include delays due to customs processing. While most orders will arrive before or within the estimated timings, we expect some delay during weather abnormalities and peak seasons such as Christmas. If you are purchasing a special gift for your loved one, we highly recommend that you place your order 2-3 months in advance to avoid disappointment.

Yes, we offer free delivery to anywhere in the world for orders above S$150! Otherwise, a flat rate of S$9.90 applies to orders S$150 and below.

Once your order has shipped, we will provide you with a tracking number that you can track on our Tracking Page.

Often times, the shipping label will be generated upon order placement and before the item is produced. In this case, you will be unable to track your package until it has been shipped. It will also usually take 1-2 days after shipment for tracking information to be updated on our Tracking Page.

In most cases, your orders will be shipped out in separate packages as they originate from different parts of the world. To ensure that our customers receive only high quality products with high quality print, we have sourced from all over the world some of the best suppliers and factories that are able to meet our high standards. In addition, the production timing may differ from item to item. In this case, packages that are ready may be shipped out first to avoid any delay.